Terms and Conditions

Ecomaple Cleaning does not itself provide cleaning services. The Platform facilitates connections between customers seeking cleaning services and independent Cleaners who offer those services.

• Cleaners are independent contractors, not employees, agents, or representatives of Ecomaple Cleaning.
• Ecomaple Cleaning does not supervise, direct, or control how Cleaners perform their services.
• Any cleaning service booked through the Platform is a direct agreement between the customer and the Cleaner.

The Platform may offer residential, commercial, and specialty cleaning categories, including standard cleaning, deep cleaning, move-in/move-out cleaning, office cleaning, event cleaning, park cleaning, and roof or exterior cleaning.

• You must be at least 18 years old to create an account or book services.
• You agree to provide accurate, current, and complete information.
• You may not use the Platform for unlawful, fraudulent, or abusive purposes.

Users may register as: – Customers, who request and book cleaning services; or – Cleaners, who offer cleaning services through the Platform.

3.1 Account Creation

• Accounts may be created using an email address, phone number, or third-party login (if available).
• You are responsible for maintaining the confidentiality of your login credentials.
• You must notify us immediately of any unauthorized account use.

3.2 Account Responsibilities

• You are responsible for all activities under your account.
• We reserve the right to suspend or terminate accounts that violate these Terms or applicable laws.

4.1 Booking Process

• Customers submit service requests by selecting service type, date, time, location, and additional requirements.
• Bookings are subject to Cleaner availability and confirmation.
• Ecomaple Cleaning may facilitate scheduling and communication but is not a party to the service contract.

4.2 Customer Responsibilities

• Provide safe, lawful, and reasonable access to the service location.
• Disclose hazards, pets, security requirements, or special conditions in advance.
• Ensure utilities (water, electricity) are available where required.

4.3 Cleaner Responsibilities

• Perform services in a professional and lawful manner.
• Comply with applicable health, safety, and insurance requirements.
• Provide accurate service descriptions and availability.

• All prices are displayed in Canadian Dollars (CAD) unless stated otherwise.
• Service prices are set by Cleaners and may vary based on service type, duration, intensity, and add-ons.
• Ecomaple Cleaning may charge a platform or service fee, which will be disclosed at checkout.

Payments are processed through third-party payment providers (e.g., Stripe, PayPal). By submitting payment details, you authorize applicable charges.

6.1 Cancellations

• Customers may cancel or reschedule within the timeframes shown on the Website.
• Late cancellations or no-shows may incur fees.

6.2 Refunds

Refunds may be issued if: – The service was not delivered; – The service was materially deficient and reported within 24–48 hours; – The booking was canceled within the permitted window.

Refunds are processed via the original payment method. Processing times depend on the payment provider.

Ecomaple Cleaning reserves the right to deny refunds where services were completed as agreed.

Disputes regarding service quality, scope, or conduct should first be addressed between the customer and the Cleaner. Ecomaple Cleaning may, at its discretion, assist with dispute facilitation but does not guarantee outcomes.

By submitting reviews, testimonials, photos, or feedback, you grant Ecomaple Cleaning a non-exclusive, royalty-free, perpetual license to use such content for marketing and promotional purposes.

All Platform content, branding, text, logos, and design elements are the property of Ecomaple Cleaning and may not be used without written permission.

To the maximum extent permitted by law, Ecomaple Cleaning is not liable for: – Acts or omissions of Cleaners or customers; – Property damage, personal injury, or losses arising from services; – Indirect, incidental, or consequential damages.

You agree to indemnify and hold harmless Ecomaple Cleaning from claims arising out of: – Your use of the Platform; – Your interaction with other users; – Your violation of these Terms.

We may suspend or terminate accounts or access to the Platform at any time for violations of these Terms.

These Terms are governed by the laws of Canada, without regard to conflict-of-law principles.

We may update these Terms at any time. Continued use of the Platform constitutes acceptance of the revised Terms.

Email: info@ecomaplecleaning.com